AI Chatbot for Scentra
Innovative Conversational Support for a Fragrance Experience Webshop
April 2024
3 days
De Uitdaging
Scentra, a modern webshop specializing in fragrance experiences, faced several challenges:
• FAQs were piling up in the inbox
• Customers frequently emailed about order status
• Product questions were slowing down the conversion process
De Oplossing
A smart AI chatbot with three core functions:
1. Automatic FAQ module
• Direct answers to frequently asked questions
• Dynamically adjustable information
• 24/7 availability
2. Track & Trace integration
• Direct status info via order number
• Automatic shipping status updates
• No employee intervention needed
3. Product Assistance
• Personal product advice
• Smart filtering based on preferences
• Direct links to products
Resultaten
24/7 availability for customers
70-80% automatic handling of standard questions
Significant reduction in workload
Improved customer experience and conversion
Stable and scalable solution
Gebruikte Tools
Voiceflow – conversation flows
Make.com – automations
Gmail + Google Sheets – notifications
Scentra CMS/API – product integration
More information
Technologies used:
- Voiceflow - Conversational AI platform
- Make.com - Workflow automation
- Google Workspace - Data management
Project details:
This project demonstrates how modern AI technology can transform business processes. Through smart automation and intuitive user interfaces, we've created a solution that not only saves time but also increases customer satisfaction.
Interested in a similar solution for your business? Contact us for a free consultation about the possibilities.