AI Chatbot for Team Ames
Efficient Customer Service for Auto Group with Multiple Locations
March 2024
2 weeks
De Uitdaging
Team Ames, a large car dealer with multiple locations, was looking for solutions to:
• Faster response to customer inquiries
• Reduction of phone pressure
• More efficient internal referral
De Oplossing
An advanced chatbot with three main components:
1. Purchase/Sales Module
• Guidance for viewing cars
• Trade-in proposal requests
• Test drive scheduling
2. Service & Maintenance
• Appointment scheduling
• Information about maintenance and MOT
• Emergency service options
3. General Information
• Location information
• Opening hours
• Contact options
Resultaten
Professional 24/7 availability
Significant reduction in standard inquiries
Higher customer satisfaction
More efficient internal communication
Scalable solution for all locations
Gebruikte Tools
Voiceflow – chatbot development
Make.com – process automation
Google Workspace – data and notifications
API integrations – inventory and CRM
More information
Technologies used:
- Voiceflow - Conversational AI platform
- Make.com - Workflow automation
- Google Workspace - Data management
Project details:
This project demonstrates how modern AI technology can transform business processes. Through smart automation and intuitive user interfaces, we've created a solution that not only saves time but also increases customer satisfaction.
Interested in a similar solution for your business? Contact us for a free consultation about the possibilities.